Technical support English Sittard

19-11-2019 Reference number: 018695-L1
Location Sittard
working hours 40 uur per week
Degree Middle education, Bachelor
Employment Fulltime
Language Skills English
Province Limburg
Field IT, Marketing

 

This position is based at an EMEA Support Center at Sittard , The Netherlands .
The Technical support representatives will serve as a technical resource and will provide customer support, product testing, and other technical support functions. Answer complex technical inquiries from customers regarding the offerings, solutions and select third-party products, analyze hardware, software and system configurations to identify and diagnose customer-reported issues and recommend corrective actions. Maintain records of customer contact to track customer history and report recurring problems/high severity issues to appropriate resources.

Product Description:

The offerings forming a highly optimized solution for digital communication that manages the entire lifecycle for multi-layered playlist creation, distribution, audience measurement and monitoring of large-scale digital communication networks. It is massively scalable and capable of managing networks containing up to 50,000 concurrent media devices.
It combines patented content delivery platform with state-of-the-art digital media technology. The solution can be purchased as a customer-deployed, through a Software as a Service (SaaS) arrangement.

Key Responsibilities:

  • Provide technical support via phone and email for all hardware/software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate
    if no resolution can be found;
  • Analyze problems and develop solutions to meet customer needs;
  • Follow team-specific guidelines for product group engagement to ensure timely resolution of customer issues;
  • Document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended. Multi-task, prioritize and organize all calls and e-mails sent to you and assigned
    to you.

Requirements

Skills/Knowledge/Abilities:
  • minimum 1 - 2 years technical support experience;
  • Education in Computer Science, Computer Engineering, or similar discipline is preferred, though comparable knowledge and proof of learning ability, through job experience, is also acceptable.
  • Clear thinker with excellent interpersonal, written and verbal communication skills;
  • Strong problem-solving/troubleshooting skills;
  • Professional and effective communications skills - both verbal and written;
  • Ability to effectively interact and maintain professionalism with customers at all levels via phone and email;
  • Working knowledge of computer operating systems;
  • Knowledge of Microsoft SQL and Apache Tomcat is preferable;
  • Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors;
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions;
  • Ability to interact professionally with senior, internal and external personnel.

What we offer

An above market salary and benefits package is available. They provide a workweek wich is also possible for part time work.
You can work fulltime or part time (24h >).
They are growing rapidly and they set up a new International technical support department for their location in Sittard in 2017.

They offer:
29 days of a year;
Pension agreement;
Holiday money 8%.


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Paul Bergs

Paul Bergs

06-54323275

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